Refund Policy

All class purchases and private sessions are refundable minus a 30% administration fee until 14 days before the scheduled date.

We will do our best to accommodate a change of class date if necessary (subject to availability) or schedule a private session for an additional fee. We will only change a class date one time depending on availability.

All event tickets are final sale and non-refundable. You may transfer your ticket to another party if you desire. Events include Infant Safety Session, Infant Massage, Toddler Workshop, Birth Healing Workshop, Baby + Me Yoga.

Balancing Birth to Baby reserves the right to cancel and reschedule classes and workshops in the event of inclement weather or due to unforeseen emergencies.

If your baby arrives early or for medical reasons you can no longer attend your class, you may use the value of your purchase towards any of our “a la carte” class offerings or products.

All rental purchases are non-refundable and require a $200 deposit to cover any items returned damaged or missing.

If you have purchased a product, you may return it, unused and in its original packaging and conditioning within 7 days for a full refund minus a 30% admin fee.


Private sessions are billed $55.00/hour plus HST. Each private session is a minimum of two hours and must be paid for in advance to secure your time slot. The session will be invoiced separately after your session is booked. Refunds minus a 30% admin fee are available up to 14 days before the session date. Travel fees may apply if you are located outside of Waterloo Region or Guelph and have requested an in-person session.